Stowe Shoemaker, Ph.D

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Getting Customer to Pay

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WSJ Weekly Write-Ups

Cornell Executive Ed 2009

GMP Singapore 2008

Congress Mexico City 2008

ConsumerAttitudesPDP 2008

Loyalty and CRM PDP 2008

Markg H and R PDP 2008

RHSP PDP 2008

Loyalty 360

Eye For Travel

Dr. Stowe Shoemaker is the Donald Hubbs Distinguished Professor at the Conrad N. Hilton College. He joined the faculty here in 2004 as the Associate Dean of Research. Prior to moving to Houston, Dr. Shoemaker was an associate professor at the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Since earning his PhD, Dr. Shoemaker has worked with major international hotel firms on customer loyalty and pricing issues. He has extensive experience in the hospitality industry working for both an independent hotel in Vermont and a hospitality consulting firm in Southern California. Major clients while working in the research business included Taco Bell, Foodmaker (Jack-in-the-Box), Marriott Corporation (all divisions), Stuart Anderson's Black Angus, Carl's Jr., Baker's Square Restaurants and Bob Evans Farms Restaurants. Dr. Shoemaker is well versed in all aspects of project management—from research design, questionnaire development and data collection to analysis and the final written report.

Dr. Shoemaker's research interests include the antecedents and consequences of consumer loyalty, loyalty programs, and strategic pricing and revenue management. His research has appeared in the Journal of Pricing and Revenue Management, Journal of Travel Research, Cornell Hotel and Restaurant Administrative Quarterly, International Journal of Hospitality Management, International Gaming and Wagering Business, and Journal of Restaurant and Foodservice Marketing. The recipient of numerous research awards, Dr. Shoemaker is co-author of a Harvard Business School Case Study on Hilton HHonors. In October 2006, his textbook on hospitality marketing with Robert Lewis and Peter Yesawich was published by Prentice Hall.


Expertise & Research Interests

  • Strategic Pricing and Revenue Management
  • Customer Loyalty/Relationship Management
  • Marketing for Hospitality Firms and Casinos
  • Consumer Behavior for Hospitality Firms and Casinos
  • Service Operations
  • Statistical Analysis and Consumer Research

  • Selected Publications

    Referred Journals

    Zemke, D. V., & Shoemaker, S. (in press). A sociable atmosphere :Ambient scent's effect on social interaction. Cornell Hotel and Resturant Administration Quarterly.

    Zemke, D. V., & Shoemaker, S. (2007). Scent across a crowded room: Exploring the effect of ambient scent on social interactions. International Journal of Hospitality Management.

    Raab, C., Shoemaker, S., & Mayer, K. (2007). The Feasibility of Activity-Based Costing in the Restaurant Industry: An Innovative Way to Analyze your Menu. International Journal of Hospitality and Tourism Administration.

    Shoemaker, S., and Zemke, D.V. (2006). "The ‘locals’ market: A new gaming segment." Manuscript accepted by the Journal of Gambling Studies.

    Shoemaker, S., Dawson, M., and Johnson, W. (2006). "How to Increase Menu Prices without Alienating Your Customers." International Journal of Contemporary Hospitality Management. Volume 17, Numbers 6 and 7.

    Robinson, C., Abbott, J. and Shoemaker, S.(2006) "Recreating Cheers: An Analysis of Relationship Marketing as an Effective Marketing Technique for Restaurants," International Journal of Contemporary Hospitality Management. Volume 17, Numbers 6 and 7.

    Shoemaker, Stowe (2005), "Pricing and the Consumer," Journal of Revenue and Pricing Management, Volume Four, #3, pp 228-236.

    Shoemaker, Stowe and John Bowen (2003), "Antecedents and Consequences of Customer Loyalty: an Update," Cornell Hotel and Restaurant Administration Quarterly, Vol. 6, #4 31-52.

    Shoemaker, Stowe (2003), "The Future of Pricing," Journal of Revenue and Pricing Management, Vol. 2, #3 page 271-279.

    Shoemaker, Stowe and Seymus Baloglu (2001), "Prediction of Senior Travelers' Motor Coach Usage from Demographic, Psychological and Psychographic Characteristics," Journal of Travel Research. 40(1), pp. 12-18.

    Deighton, John and Stowe Shoemaker (2001). Hilton HHonors Worldwide: Loyalty Wars. 50-010 Harvard Business School Publishing.

    Textbooks

    Shoemaker, Stowe and Shaw, Margaret (2007). Marketing Essentials in Hospitality and Tourism:Foundations and Practices.Upper Saddla River, NJ:Prentice Hall.

    Shoemaker, Stowe, Robert Lewis, and Peter Yesawich (2006). Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for a Competitive Advantage. Prentice Hall: Upper Saddle River, New Jersey.

    Shoemaker,Stowe and Gorin,T (2008) Pricing and Revenue Management Hospitality Operations Management-Peter Jones Editor.

    Shoemaker,Stowe (2008) Customer Loyalty Handbook of Hospitality & Tourism Marketing.

    Shoemaker, Stowe (2008) Pricing in Services.A book on Pricing to be edited by Vithala Rao at the Johnson School of Business at Cornell University.



    Curriculum Vitae Stowe Shoemaker
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